Through recent advances in economics, psychology, and management sciences -- along with our own in-depth investigations -- Gallup's researchers have discovered how public sector organisations can enhance their mission by serving their constituencies more effectively as well as building a more powerful, engaged workforce of talented employees. Our consultants are trusted advisors to many agencies within public sector organisations.
Our unique approach and rigorous analysis enables us to identify, develop, and implement solutions that align with public sector mission and strategies.
Value of Public Sector Engagement:
Organisational outcomes are achieved by using a systematic process to maximise the management of human capital.
It is vitally important to reduce the variance in engagement and performance across the organisation, while improving the whole - shifting the performance curve to the right.
The Q12 GrandMean is the best single metric to evaluate the health of a public sector agency's culture(s), and is predictive of measurable performance.
Among public sector clients, engagement has been metrically tied to employee awards, costs per employee, retention and days of sick leave. Interviews with public sector managers further support Gallup's engagement measure as an indicator of leadership, productivity, collaboration, retention and innovation.
Workforce disengagement is very expensive for both public and private sector organisations.
Gallup estimates that actively disengaged employees cost the German economy between 81.2 billion and 109 billion euros per year in lost productivity alone. This does not include additional costs to the economy due to absenteeism, lack of innovation and customer orientation, high turnover, and negative word-of-mouth. In the US, the cost is estimated around $300 billion per year.